Frequently Asked Questions
Where are you located?
Toothache Brand is based out of New York, USA!
Where is your store located?
Online! We do not have a physical store front currently, but are open 24/7 online.
Want us at your convention? E-mail us at firstname.lastname@example.org
The Kei Collective carries our product in store. If you are in Phoenix, Arizona stop by their shop.
Where is my order?
We can check on that, send us an e-mail: email@example.com
A lot of our clothing is made to order, and takes about 24 days to ship to you, and we will not send any tracking info until we have your order completed.
I need to cancel my order, how do I do that?
We can help you with that, send us an e-mail: firstname.lastname@example.org
Orders can be cancelled for a full refund until the tracking number has been created.
Hey, can I return this?
Technically all sales are final - but talk to us at email@example.com
We want to make sure you are happy with your order and if something isn't right we will try to make it that way. We try our best to get the sizing and colors as accurate as we can, and understand that buying online leaves a lot of room for interpretation with fit and color.
I love your stuff! Do you need an influencer?
We love it when people share their looks with our pieces in it and get excited about our brand! Please share! <3
We do reach out to those on social media that we want to promote are products. If you get a message from one of our social accounts, that is us! At times we will open up our influencer program, follow us on Instagram @toothacheshop since we will post the details there first.
Why don't you have Plus Size models?
Right now It's just me and the digital stock models that are showing off our pieces. If you want us to feature you in one of our pieces, send it to us (firstname.lastname@example.org)! We happily will show case you.
Don't worry, when we hire actual models we will make sure we feature a range of different bodies.
I like a piece, but I really don't like the colors you offer.
Let us know what colors you do like! We can work with you to make a piece that you will love! Send us a message email@example.com
Can you make me a custom piece?
Yes! We love doing this <3 Email us firstname.lastname@example.org
If you have art you want to use, we do not charge anything to design the garment. If you are looking for us to create custom art for you, we will consult with you about your idea at no cost. There may be a fee for the actual art creation, depending on how you want to license it.
Do you do Wholesale?
We have a no minimum reseller option that starts with 10% discount. This is perfect if you have a store front and want to carry a few of our pieces, or if you want to resell our products on your online store. E-mail us to see if your store will qualify for this option email@example.com
Whole sale Full size runs will get a 30% discount and consist of 12 pieces - one size x-small, small, 2X, 3X, 4X, and 5X, and two size medium, large and XL. For larger orders send us a message with the volume you are looking for and we can get you a quote! firstname.lastname@example.org